Error: Celigo Product Bundle not installed in NetSuite. Please install and try again.
Reason: One or both required NetSuite SuiteApps are not installed/visible after a sandbox refresh, or the Celigo NetSuite Connector Utility Restlet is not released and deployed.
Resolution:
-
Go to Customization > SuiteCloud Development > SuiteApp Marketplace.
-
Search and verify the Celigo Salesforce Integration App to confirm it is installed.
-
Go to Customization > SuiteCloud Development > SuiteApps (Installed) and confirm the following SuiteApps in the Installed list:
-
Celigo Salesforce Connector [IO]
-
Celigo integrator.io: Integration Platform‑as‑a‑Service (iPaaS) on SuiteScript 2.0
-
-
If only one SuiteApp is available, raise a NetSuite Support case and request help to install/enable the missing SuiteApp (ask for permission to re‑install in this account).
-
If both SuiteApps exist but the error persists, check the utility script: Customization > Scripting > Scripts - Celigo NetSuite Connector Utility Restlet. Confirm:
-
Script Status = Released
-
At least one Deployment = Released, Audience includes the integration role
-
-
Return to the integration app installer step: Install Salesforce SuiteApp in NetSuite and click Install.
Note
This issue commonly occurs after a NetSuite sandbox refresh.