Understanding the ServiceNow – Jira cloud platform quickstart integration template

ServiceNow is a software-as-a-service (SaaS) platform that optimizes IT service, operations, assets, and business management workflows. With ServiceNow, you can enhance and streamline your IT, development, and security operations to manage your projects. By integrating ServiceNow and Jira, you get a holistic view of your project status and incident management issues.

Contents

•  Overview: Understanding the ServiceNow - Jira cloud platform integration template
  • Key benefits
  • Features
  • Supported integration flows
    • ServiceNow to Jira clould platform
    • Jira cloud platform to ServiceNow
  • Error handling
• Install the ServiceNow - Jira cloud platform quickstart integration template
• Configure and run flows in the ServiceNow - Jira cloud platform integration template

The ServiceNow – Jira Cloud platform template contains integration flows to automate your issues, incidents, and user processes. After installing and configuring the ServiceNow – Jira Cloud platform template, you can enable only those flows needed for your business requirements.

Key benefits

• Sync user updates between ServiceNow and Jira Cloud platform.
• Create and update incidents or issues between ServiceNow and Jira Cloud platform.
• Close and complete incidents or issues between both applications.

Features

• Comprehensive out-of-the-box flows – Streamline IT Management by exporting ServiceNow users and incidents into Jira Cloud platform.
• Self-service with low maintenance – Built for both IT & end-users, take control of your integrations with Celigo iPaaS.
• Intuitive setup without coding – Intuitive design that guides you through the process of setting up the integrations, without worrying about APIs or code.
• Customizable and expandable – Data integration flows can be customized and expanded with Celigo iPaaS, without requiring technical resources.

Supported integration flows

This Celigo quickstart bundle contains workflows that you can easily configure and deploy without coding or IT support. The following built-in flows sync from the specified source data to the corresponding destination.

ServiceNow to Jira cloud platform

Jira cloud platform to ServiceNow

Error handling

Most integrator.io error messages will clearly explain the error and suggest troubleshooting methods. If you are unsure of what the error means, contact Celigo support.

For errors passed through from ServiceNow or Jira cloud platform, see the respective endpoint documentation.