Shopify - NetSuite integration app R1 release notes, January 2022

Gogula R Bhavana

Updated October 28, 2024 11:27

What’s enhanced

Get metafield definitions for products and their variants from Shopify to integration app

The integration app is enhanced to get the metafield definitions configured for the product and their variants from Shopify to the integration app. To get the metafield definitions, a new check box Sync Shopify metafield definitions is introduced in the Settings > General section. Check the box to get the metafield definitions for the Shopify products and their variants to the integration app. If you add or update the metafield definitions in Shopify, ensure to check the box and click Save in the Settings tab to get the metafields with the appropriate metafield type. If the metafield definitions are not created in Shopify, the item or matrix item flow assigns one of the default metafield types (single_line_text_field, number_integer, number_decimal, boolean, JSON, or date) based on the metafield value.

Note: As per Shopify’s latest changes, the value_Type field is replaced with the type field from Shopify API version 2021-10. The integration app is enhanced to support the change.

For more information, see Manage metafield definitions for Shopify products and their variants.

Upgrade integration app to support latest Shopify API version 2021-10

The integration app is upgraded to support the latest Shopify API version from 2021-07 to 2021-10.

What’s fixed

Updated the messages and resolution steps for two customer flow errors

Impacted flow

Error message

Resolution

NetSuite customer to Shopify customer (add or update)

Unable to find customer ID #1234567 in Shopify. To resolve the error, see Troubleshoot Shopify – NetSuite integration app errors.

Log in to your NetSuite account with admin credentials.
In the global search box, enter "Page: Customers".
On the Customers page, next to the appropriate customer, click Edit.
Go to eTail tab > Celigo Shopify Customer Id Map sub-tab.
Delete the “Celigo Shopify customer ID map.”
Click Save.
From your Shopify NetSuite integration app, go to Flows > Order.
Run the NetSuite customer to Shopify customer (add or update) flow.

NetSuite customer to Shopify customer (add or update)

Unable to find the eTail customer address ID's ["1234567", "12434545"] for Shopify customer ID #123444567. To resolve the error, see Troubleshoot Shopify – NetSuite integration app errors.

Log in to your NetSuite account with admin credentials.
In the global search box, enter "Page: Customers".
On the Customers page, next to the appropriate customer, click Edit.
Go to the eTail tab.
Delete the eTail address IDs that are not found in Shopify.
Click Save.
From your Shopify NetSuite integration app, go to Flows > Order.
Run the NetSuite customer to Shopify customer (add or update) flow.

Shopify refund to NetSuite refund (add)

Transaction Not in balance. Amount: <>

Log in to your integrator.io account.
Go to Flows > Refund.
Next to the Shopify refund to NetSuite refund (add) flow, click Mappings.
On the Edit mapping window, click Post order refunds (invoice or cash sale) to NetSuite.
Configure the following mapping:

Export field (Shopify) Import field (NetSuite)

You can hard code the value of the Shopify discount item configured in NetSuite in
"quotes" or configure as a lookup Discount (InternalId)
Click Save & close.
On the integration app Dashboard, you click Retry to resolve the error.

Sync gift card redemption amount during gift card refund without any variances

For a Shopify order, if the gift card amount is refunded before the actual payment, the Shopify order to NetSuite order (cash sale or sales order) flow syncs the gift card redemption amount without any variance to NetSuite.

Respect mappings over settings for all discount settings

All the configured discount mappings are given priority over the discount-related settings in the Settings section.