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Set up a connection to Xurrent

Tanisha Ray
Updated

Xurrent is an AI-powered IT service management (ITSM), enterprise service management (ESM), and IT Operations Management (ITOM) platform that helps organizations automate service delivery, incident management, and operational workflows across IT and business teams.

Set up a connection

After you start the connection, configure it in the Create connection panel and complete all of the required * authentication settings:

Setting

Instructions

Name your connection * 

Enter a clear and distinguishable name.

Throughout integrator.io imports and exports, you will have the option to choose this new connection. A unique identifier will prove helpful later when selecting it from a list of the connections in your account.

Environment * 

Select your Xurrent account environment:

  • Demo: if your account URL ends with  https://api.xurrent-demo.com/v1

  • Production: if your account URL ends with https://api.xurrent.com/v1

  • QA: if your account URL ends with https://api.xurrent.qa/v1

Region * 

Select your Xurrent account region:

  • Australia:

    • Production: if your account URL is https://api.au.xurrent.com/v1

    • QA: if your account URL is https://api.au.xurrent.qa/v1

  • Global:

    • Production: if your account URL is https://api.xurrent.com/v1

    • QA: if your account URL is https://api.xurrent.qa/v1

  • Switzerland:

    • Production: if your account URL is https://api.ch.xurrent.com/v1

    • QA: if your account URL is https://api.ch.xurrent.qa/v1

  • UK:

    • Production: if your account URL is https://api.uk.xurrent.com/v1

    • QA: if your account URL is https://api.uk.xurrent.qa/v1

  • US:

    • Production: if your account URL is https://api.us.xurrent.com/v1

    • QA: if your account URL is https://api.us.xurrent.qa/v1

  •  

Account ID * (only for Production and QA environments)

Enter your Xurrent account ID. For more information on how to retrieving the account ID, see Authentication. 

Auth type * 

Select your Xurrent account authentication type (OAuth 2.0 or Token).

Auth type: OAuth 2.0 

OAuth 2.0 client * 

Enter your Xurrent account client ID and secret. For more information on retrieving your client ID and secret, see OAuth 2.0.

Grant type * 

Select your OAuth 2.0 grant type (either Authorization code or Client credentials)

Auth type: Token 

Personal access token * 

Enter your Xurrent account personal access token. For more information on retrieving the personal access token, see Authentication.

Multiple layers of protection, including AES 256 encryption, are in place to keep your API token safe. When editing this connection, you must re-enter this value each time; it is stored only when the connection is saved and never displayed as text.

Tip

This connector documentation describes only the settings shown for the Simple view. For the corresponding HTTP settings, see OAuth 2.0 auth universal connector documentation.

Additional references