When you sign up for a account, it is provisioned in your chosen data center domain (US or EU). Because these domains operate independently and integrations cannot transfer automatically, changing your domain post-provisioning is discouraged. This article outlines the specific scenarios that warrant a domain change and provides step-by-step instructions for completing the move.
If you signed up for the wrong domain by mistake, and you do not want data leaving the domain where your organization, users, or the endpoint apps you connect to are located, you may want to transfer everything in your account to a new account in the correct domain.
Note
Note: Many requests to move an account from the US to the EU (Germany) domain are driven by GDPR cross-border data transfer concerns.
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To resolve the matter, make sure the endpoints you plan to connect to, or are already connected to, are in the EU domain and not the US domain.
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If the endpoints are in the US domain, cross-border data transfers still occur, and moving your account to the EU domain does not resolve the matter.
For more on GDPR and cross-border data transfers, see the GDPR note at the end of this article.
Note
Instead of moving the account from one domain to another, you could keep a licensed account in both domains (the US and the EU). This may result in increased license fees.
Your account information and integrations are isolated within the domain you first signed up in (the US or the EU). Each domain is independent, and integrations from an account in the US domain cannot be automatically transferred to an account in the EU domain, or vice-versa.
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You are responsible for transferring integrations from one account to another account in a different domain.
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Let your Customer Success Manager (CSM) and/or Client Partner (CP) know that you want to move your account from the US to the EU, or vice-versa.
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Sign up for an account in the new domain. When you sign up, you will become a free trial user for 30 days. During this period, you can use all Celigo platform features and access unlimited flows and endpoints. The account in the domain you first signed up in is the current account; the account you sign up for in the destination domain is the new account.
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Create a plan to transfer, test, and ready all your integrations in the new account within the 30-day trial period.
Note
Integration apps are standalone apps, so they are not part of the free trial plan. If you have managed flows that use integration apps, plan for them using the following table.
Transfer integrations from the current account to the new account based on the following scenarios:
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Scenario |
To do... |
|---|---|
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Your current account has no integrations/flows |
No action is required, since you have no integrations to transfer. |
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Your current account contains integrations with only custom (DIY) flows |
NoteAs backups, create snapshots for your integrations in the current account, then delete data in the current account. |
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Your current account includes managed flows using integration apps |
Contact your CSM or Celigo Support if you require any assistance. |
When your integrations are tested and you are ready by the end of the 30-day trial period, let your CSM or CP know that you are ready to make your account operational. They work with Celigo Operations to provision your account licensing. Celigo provisions licenses for the new account in either the US or the EU, and de-provisions licenses for the current account after a temporary period. The new account becomes the paid account, and the current account is set as a free account after de-provisioning.
For data processed by Celigo in the EU (Germany) data center: because Celigo is a US-based company, you may still be required to complete a transparency report and other activities to meet cross-border data transfer requirements. As the GDPR controller of the processed data, this is your company's responsibility. Celigo is not required by GDPR to prepare a transparency report for your company and does not, as a matter of course, prepare transparency reports for individual customers. Celigo complies with its legal obligations under GDPR and can provide an EU, UK, or Swiss GDPR DPA on request to compliance@celigo.com.