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Move an account from the US to the EU domain, or vice-versa

Anitha Abraham
Updated

After you’ve signed up and created an account in either integrator.io (the US) or eu.integrator.io (the EU), Celigo will provision your account based on your subscription plan. That is, Celigo will activate licenses and enable functionality for your account in a domain. Your account domain is the data center (DC) you connect to. We do not recommend changing the domain after your account has been provisioned. 

Moving an account – an exception

Let’s say, your account is created and provisioned in the US domain, but after that,

  • you've realized that you inadvertently signed up for an account in the US domain, and you do not want the data leaving the EU domain where your organization/users or endpoint apps that you connect to are located. 

Now, you’re wondering whether you can transfer everything in your current account in the US domain to a new account in the EU domain. 

Note: Many requests to move an account from the US to the EU/Germany domain are driven by GDPR cross-border data transfer concerns.
  • To resolve the matter, make sure the endpoints you plan to connect to or are connected to, currently, are in the EU domain, and not in the US domain.
  • If the endpoints are in the US domain, then there will be cross-border data transfers, and moving your account to the EU domain won’t resolve the matter.

See the note at the end of the article for more on GDPR and cross-border data transfers.

Tip: Instead of moving the account from one domain to another, you could consider a licensed account in both domains (the US and the EU). But, this may result in increased license fees.

The way forward

Your account information and all of your integrations are isolated within the domain that you first signed up in (the US or the EU). Each domain is independent; and, integrations from an account in the US domain cannot be automatically transferred to an account in the EU domain, or vice-versa.

Note: You're responsible for transferring integrations from one account to another account in a different domain.

Here's a high-level approach that you can adopt for this move:

  1. Let your Customer Success Manager (CSM) and/or Client Partner (CP) know that you want to move your account from the US to the EU, or vice-versa. 
  2. Sign up for an account in the new domain. When you sign up, you will become a free trial user for 30 days. During this 30-day period, you can use all the Celigo platform features and access unlimited flows and endpoints. (Note: We'll refer to the account in the domain you first signed up and is provisioned as the "current account," and the account you sign up for in the domain that you'd like to move to, which is not yet provisioned as the "new account.")
  3. Create a plan to have all your integrations transferred, tested, and ready in this new account within the 30-day trial period.

    Note: Integration apps are standalone apps; hence, they are not a part of the free trial plan. So if you have managed flows that use integration apps, consider what you need to do based on the scenario in the table below.

  4. Transfer integrations from the current account to the new account based on the scenarios below:
    Scenario To do...

    Your current account has no integrations/flows

    No action is required since you don't have any integrations to transfer from the current to the new account.
    Your current account contains integrations with only custom (DIY) flows
    1. Download integrations from your current account as ZIP files to your desktop.
    2. Upload and install the integrations in the new account.
    3. Reauthorize connections and configure your integrations in the new account. (Connection settings are not copied into the integration ZIP file, so you must configure the connections for any application connectors.)

    Note: As backups, create snapshots for your integrations in the current account. Delete data in the current account.
    Your current account includes managed flows using integration apps
    1. Back up all of your integration apps’ settings, via screenshots or notes. 
    2. Request that Celigo provision new licenses for your integration apps.
    3. In the newly installed integration apps, recreate each setting.
    4. Run and test each new flow.

    Contact your CSM or Support if you require any assistance.
  5. When your integrations have been tested and you're ready by the end of the 30-day trial period, let your CSM and/or CP know that you're ready to make your account operational. They will work with Celigo Operations to provision your account licensing. Celigo will provision licenses for the new account in either the US or the EU; and, it will also de-provision licenses for the current account after a temporary period. The new account will be considered as the paid account, and the current account will be set as a free account after de-provisioning.

Concerning GDPR:
For data processed by Celigo in the EU/Germany data center: As Celigo is a US-based company, you may still be required to complete a transparency report, and other activities for meeting cross-border data transfer requirements. As the (GDPR) controller of the processed data, this is your company’s responsibility. Celigo is not required by GDPR to prepare a transparency report for your company, and does not, as a matter of course, prepare transparency reports for individual customers. We comply with our legal obligations under GDPR and can provide an EU/UK/Swiss GDPR DPA on request to compliance@celigo.com as needed.