Note: We’ve renamed our SmartConnectors to Integration Apps.
Sync organizations and customers (bi-directional)
The Organization & Customer flow sync NetSuite Customers as Zendesk Organizations whenever a new Customer is created or updated in NetSuite. The flow is bi-directional and can be configured to sync Zendesk Organizations as NetSuite Customers whenever a new Organization is created or updated in Zendesk.
- The flow can be configured to trigger the sync on the create operation, the update operation, or both.
- The flow can be configured to run in one direction (NetSuite to Zendesk or Zendesk to Netsuite) or bi-directionally.
NetSuite to Zendesk flows in real-time. Zendesk to NetSuite flows is batch. The frequency of running the batch flows can be configured.
Screens showing the organization and customer sync
When the record is updated in NetSuite, the updated record is exported to Zendesk in real-time.
An organization created in Zendesk is imported into NetSuite as a customer. The data transfer is triggered through a batch flow in integrator.io.
Create an organization in Zendesk.
Provide name and domain
An organization is created with email, phone, and fax numbers.
Go to the Integrator and select the appropriate check box in the Settings section and save the flow.
In the dashboard, run the flow as shown. The play button (Run) is enabled only after the setting is saved.
Observe the flow is successful and data is exported successfully.
Go to NetSuite and locate the Organization (Customer)
The Zendesk internal ID is also visible in the record for reference.