If your customers include both B2C and B2B customers, you might have a requirement to process an order in the pending state from Shopify into NetSuite before the actual payment is received for the entire order.
The Add pending payment orders into NetSuite advanced setting located under the Settings > Order > Order tab allows you to control the support for importing pending orders. When you enable this field, the Integration App will pull orders in the “Pending” state from Shopify in your NetSuite account that have not already been retrieved and synced previously. In general, this includes orders where the payment is typically received outside of Shopify, such as B2B orders or payment methods like COD.
Enabling this field also displays another field, Shopify Payment Gateway Ids, in the Integration App. You can enter comma-separated payment gateway ids for which you want pending orders to be added in NetSuite. The pending orders from only the payment gateways specified in this field are imported into the NetSuite.
To know more about finding payment gateway names, see Retrieving Shopify Payment Gateway Ids.
Note:
- This feature is most useful when there is a requirement to import business-to-business (B2B) company’s pending orders from Shopify and then process the payments in NetSuite.
- The billing information is exported by the Billing Export integration flow only once the order is fully billed in NetSuite.
Comments
3 comments
Hi there,
how I can import "later" payment from Shopify into Netsuite?
Cash on delivery case:
1.import Shopify order into NetSuite via flow "Shopify Order to NetSuite Order/CashSale Add" with status "pending billing" (cash on delivery or Bank Deposit)
2. fulfill order in NetSuite, sync to Shopify, inform customer that their order is on the way with link to tracking information
3. Invoice with status "pending billing" is created in NetSuite
4. Customer receives the package and pays the order on delivery (cash on delivery)
5. Payment is authorized in Shopify
6. How to import payment to an existing order?
Bank Deposit case:
1.import Shopify order into NetSuite via flow "Shopify Order to NetSuite Order/CashSale Add" with status "pending billing" (cash on delivery or Bank Deposit)
2. Customer makes a bank deposit, order is marked as paid in shopify after a day. How to import payment to an existing order?
3. fulfill order in NetSuite, sync to Shopify, inform customer that their order is on the way with link to tracking information
4. Invoice with status "pending billing" is created in NetSuite
5. Customer receives a package without need to pay (already paid by bank deposit)
Hi Dominik Antalík,
Thanks for writing in and I apologize for the late response on this - I didn't see this comment coming in. I'm checking with the PM and he will get back to you asap.
Hi, is there a setup that can be performed to cover this scenario? can you please share?
Regards,
Andrea Soriano
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