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Import Shopify orders in “Pending” payment status into NetSuite

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2 comments

  • Dominik Antalík
    Engaged

    Hi there,

    how I can import "later" payment from Shopify into Netsuite?

    Cash on delivery case:

    1.import Shopify order into NetSuite via flow "Shopify Order to NetSuite Order/CashSale Add" with status "pending billing" (cash on delivery or Bank Deposit)

    2. fulfill order in NetSuite, sync to Shopify, inform customer that their order is on the way with link to tracking information

    3. Invoice with status "pending billing" is created in NetSuite

    4. Customer receives the package and pays the order on delivery (cash on delivery)

    5. Payment is authorized in Shopify

    6. How to import payment to an existing order?

     

    Bank Deposit case:

    1.import Shopify order into NetSuite via flow "Shopify Order to NetSuite Order/CashSale Add" with status "pending billing" (cash on delivery or Bank Deposit)

    2. Customer makes a bank deposit, order is marked as paid in shopify after a day. How to import payment to an existing order?

    3. fulfill order in NetSuite, sync to Shopify, inform customer that their order is on the way with link to tracking information

    4. Invoice with status "pending billing" is created in NetSuite

    5. Customer receives a package without need to pay (already paid by bank deposit)

     

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  • Courtney Jordan Experience Strategy & Design Director Community moderator
    Celigo University Level 4: Legendary
    Awesome Follow-up
    Top Contributor

    Hi Dominik Antalík,

    Thanks for writing in and I apologize for the late response on this - I didn't see this comment coming in. I'm checking with the PM and he will get back to you asap.

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