Real-time import of Shopify web store orders

Orders placed in the Shopify Web Store are imported to NetSuite in real-time.

Screens Depicting the Order Import Flow

Example: Placing an Order in Shopify and viewing the imported Order in NetSuite

Go to Catalog and select your product.

Select Item and Add to Cart

The Cart is populated with the Order

Click Check-Out

Provide Customer Info and Ship method

Click ‘Continue to Payment Method’

The payment method depends on Gateway installed in your system. It is recommended to have a Test Mode active in order to test the Checkout and Order Import process. Maintain a list of test credit card numbers by Gateway. Basic credit card numbers do not work.

Refer to the Shopify Documentation here for information on the following: What’s a Test Order? How to place Test Orders? Simulating a transaction using Shopify’s Bogus Gateway and Testing a real payment gateway with a genuine transaction.

Payment method complete

Order placement is completed from the Shopify Store Front

The Integrator imports the Order in real time. This example shows the ‘In Progress’ status.

The Flow is successfully completed.

The Order is visible is NetSuite. Go to NetSuite and look for the Order by Item name or Order.

Order Identifiers

The eTail section has the Order Identifiers such as: Shopify Order Number, ETail Channel, ETail Order ID as marked in the image.

Placing the Order from the Back End Admin Portal

Create Order in Shopify

Select Item and Customer

Order, Customer and Payment details

Order placed

Payment made

Check the Order flow in the Integrator

In this example, the flow displays an error.

Error says ‘Could not find Item in NetSuite’. Go to NetSuite and create the Item ‘Sky Car’.

An Item called ‘SkyCar’ is created in NetSuite

Go to the Integrator and ‘Retry’ the flow.

The flow is triggered again. The status indicated ‘Retrying’ as shown in the image.

The status indicates ‘Success’ now, as the flow identified the Item in NetSuite and successfully imported the Order for the Item into NetSuite.

The Order is visible in NetSuite. The ETail section contains the Order Identifiers such as Shopify Order ID, ETail Channel ETail Order ID (indicating the Order is imported from Shopify)