Impacts of the Multi-Subsidiary Customer feature added in release 2018.1

Deprecated Article, for new information, see  Cash Application Manager | February 2018 (version 2.8.0) release notes.

What is changing?

If you use NetSuite OneWorld, prior to the 2018.1 release, NetSuite allowed users to assign a customer record to only one subsidiary. With the 2018.1 release, NetSuite is introducing the Multi-Subsidiary Customer feature that permits you to share a customer or sub-customer record with multiple subsidiaries.

For more information about this feature, see the Customer Record Shared with Multiple Subsidiaries topic in NetSuite’s 2018.1 release notes.

Cash Application Manager (CAM) uses subsidiary information associated with the customer to create payments for G/L accounts. Enabling this feature in NetSuite may impact the way CAM creates payments in NetSuite. For more information on possible impacts, see What is the impact?

Our Recommendation

At present, the Multi-Subsidiary Customer feature is not supported with CAM. We recommend you not to use/enable this feature in NetSuite until this feature is supported with the connector.

What is the impact?

When this feature is enabled in NetSuite, the following are the major impacts on the information processed by CAM in NetSuite:

• Payments will always be created for the primary subsidiary associated with a customer, irrespective of the number of other associated subsidiaries.
• If there are invoices from different subsidiaries under the same transaction, the payment will still be created on the primary subsidiary.
• When the auto-application feature is enabled in CAM, you may find mismatches in payment application against invoices across subsidiaries.
• Customer deposits and write-offs will default to the primary subsidiary.