Create transactions for inactive customers

You can create transactions for ‘inactive customers’ and process them in NetSuite. After the transactions are processed, they fail with Error/Skipped status. For inactive customers, payments are not created for the transactions and the NetSuite customer field in NetSuite is set to empty because the transactions are in Error/Skipped status.

While creating payments for the inactive customer transactions, an error message “Payment can’t be created as the NetSuite Customer affiliated with this Transaction record is Inactive. Please create the Payment manually” is displayed at the custom tab on the “Celigo Cash App Transaction” record.

Inactive customer’s internal ID is set on the ‘Inactive customer’ field on the transaction record in NetSuite.

Note:For exact customer identification match method, we are not setting inactive customer’s internal ID on the ‘Inactive customer’ field on the transaction record in NetSuite. You can configure the field mappings in Integration App to set the internal ID by clicking Flows > Bank Transaction to NetSuite > Field mappings > Edit. Add the below mapping and click settings gear icon to add the lookup field and click Save.