When running the Bank Transactions to NetSuite flow of the Cash Application Manager (CAM) integration app, you may encounter the following error: Failed to save record because Unable to save record. Record was change by a different user. Please reload and try again.
This error typically occurs due to concurrency issues with the NetSuite connection during flow execution.
This issue is caused by this NetSuite setting, which cannot be disabled. As a result, an enhancement request has been submitted to address this in a future release.
Confirm initial setup
Before proceeding with the workaround, verify the following:
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The NetSuite connection used in the CAM integration app is active.
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The issue consistently occurs during the Bank Transactions to NetSuite flow execution.
Workaround steps
Until a permanent fix is released, follow these steps to work around the issue:
Create a new NetSuite connection with concurrency set to 1
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Go to the Connections tab in the CAM integration app.
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Click + Create connection and create a new NetSuite connection using the same authentication details (token or credentials).
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After creating the connection, set its concurrency value to 1.
Replace the NetSuite connection in the flow
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Navigate to Flows > Bank Transactions to NetSuite.
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Click into the Import step.
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Replace the existing NetSuite connection with the newly created one.
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Click Save to update the flow.
If the issue persists: If the issue continues after performing the above workaround:
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Ensure the concurrency setting is correctly saved as 1.
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Recheck that the updated connection is applied to the correct import step.
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Restart the flow and verify if the error recurs.
This is a known issue related to NetSuite concurrency handling in CAM flows, and we will plan to fix this in the future. In the meantime, we recommend using the workaround to reduce connection contention and ensure stable operation.