The Celigo platform makes it easy for you and your team to manage errors. Consider the general approach for error management, or create flows to automate error management.
The following table represents a general approach from error detection to resolution. You can use this sample approach or a similar one to ensure that your team handles errors in a timely and effective manner.
|
Stage |
What to do |
Where to do (using UI options) |
How to do |
|---|---|---|---|
|
Monitor |
Check for errors after flow runs |
Dashboard / Flow builder |
|
|
Notify |
Get notified of errors only when you or your admin have subscribed to the notification mails. (However, get automatically notified when errors are assigned. |
Integration page/Flow settings |
|
|
Organize |
Label errors using tags, for example, apply priority or contextual tags. |
Errors page of a flow step |
Tag errors |
|
Delegate |
Assign errors to yourself/team for ownership, follow up, and resolution. |
Errors page of a flow step |
|
|
Investigate |
Review Error list/details and other troubleshooting features to identify the root cause of errors. |
Errors page / Flow builder / Advanced flow editors (AFEs) |
|
|
Retry/Resolve |
Correct and retry any assigned errors for resolution/closure. |
Errors page of a flow step |
You can build flows and automate your error management. The following examples & template could help you to create solutions based on your scenarios and requirements.