Question:
If orders are coming in as a "Paid" status and our Integration App says "Authorized", would both be imported?
Answer:
Yes, this is due to the current design of the Integration App. When a user selects the setting as "Authorized", the Integration App allows an order import for any of the orders with the financial status of Authorized or Paid.
This is due to the fact that if a user has set their Shopify account to "manual capture of payment" then orders placed via the storefront would have a financial status of Authorized. On the other hand, a merchant can place an order through the admin panel directly in a Paid status. Considering the practical use case that the merchant would want orders to be imported in both the scenarios, the Integration App allows the "Paid" financial status orders as well.
Comments
Hello,
I have an order that is 'Authorized' in Shopify. My settings are set up to Sync Web Orders 'When They are Authorized In Shopify'. I have tried running the scheduled flow and setting the date of the delta to much before the order creation date and it still isn't being picked up. I see the hardcoded Output Filter on the scheduled flow that filters by the financial_status matches '^(paid|partially_refunded|refunded|pending)$'. Is this filtering out the Authorized order?
Hi Chris
The hardcoded output filter should show "^(authorized|partially_paid|paid)$" when one selects the option 'When They are Authorized In Shopify' for Sync web orders to NetSuite based on the Shopify order status under Settings > Order > Order.
I did notice that you have created a support ticket and your issue is addressed now.
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