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Transfer account ownership to another user

Tom Santiago
Updated

You can transfer ownership of your integrator.io account to another user. While the new owner gains full control, you will retain Manage all access to the account’s integrations by default - though the new owner can modify your permissions later.

Note: If your account has multiple environments, the Production environment owner can only transfer account ownership to a user within that same production environment. Upon completion, the new owner gains control over all environments, while you lose ownership across all environments but retain Manage all access specifically within Production. For more information, see Invite and manage users to an account or integration.

Tip: To avoid having to transfer ownership when a person leaves your organization, ask your IT department to set up a generic address for the account owner, such as CeligoAdmin@yourcompany.com or integrator@yourcompany.com. For other security considerations for the owner profile, see the Account management section of Platform security guidelines.

  1. Sign in to integrator.io as an account owner.

  2. Select Account avatar-icon.png, and then select Users.

    Caution: You can only transfer account ownership to someone who is not already a user in another integrator.io account. If you attempt a transfer and receive an error message, the user must first be removed from their other existing account by that account's owner.
  3. Next to the user you want to transfer account ownership to, select Actions elipses-button.png, and then select Make account owner.

The user will receive an email with an invitation to become the account owner. After the user accepts account ownership, you will receive a confirmation that the account ownership transfer was successful.

Note: When you make someone else the owner of your account, you become a user with Manage all permissions in the account. The new account owner can modify your permissions.

Recover access when the owner’s email address is unavailable

In integrator.io, account ownership is verified through the owner's email address. If the owner leaves or their inbox is deactivated, signing in becomes impossible—locking ownership transfers. To restore access, temporarily reactivate the mailbox to reset the password, sign in, and reassign ownership to an active user.

  1. Go to your regional sign-in page (see Sign in to integrator.io).
  2. Enter the owner’s email address, and then select Forgot password?. Celigo sends a password-reset link to that address.
  3. Get the reset link from the mailbox:
    • If the owner can still read the mailbox, ask them to forward the email to you.
    • If the mailbox is deactivated, ask your IT department or email provider to reactivate it long enough for you to retrieve the reset email. Most providers can restore a deactivated user’s mailbox on request.
  4. Open the link, set a new password, and sign in as the owner.
  5. Transfer ownership to a current user (see steps in previous section).

Note: Password-reset emails come from noreply@celigo.com; the reactivated mailbox may need @celigo.com added to its allow list.