Error code: "invalid_key_or_ref"
Flow impacted | Error code/ Message |
Likely cause | Resolution |
Shopify Order to NetSuite Order Add | invalid_key_or_ref Failed to add Shopify Order #1011. Invalid entity reference key 35007 |
This error indicates that the particular customer that is referencing, reference key 35007, is no longer an Active Customer. |
|
Shopify Order to NetSuite Order Add | invalid_key_or_ref Failed to add Shopify Order #1234. Invalid item reference key 1009 for subsidiary 1. |
A subsidiary of the Item record in NetSuite does not match with the Subsidiary on the Customer record. |
|
Shopify Order to NetSuite Order Add | invalid_key_or_ref Failed to add Shopify Order #1234. Invalid shipmethod reference key 4115 for entity 33676. |
A subsidiary of the shipping method does not match with the Subsidiary of the Customer. |
|
Shopify Transaction to NetSuite Customer Deposit Add |
invalid_key_or_ref Failed to create Customer Deposit for Shopify Order XXXXXX due to Invalid reference key of Order XXXXXX for Customer XXXXXX. |
If you map the payment method on the sales order, NetSuite restricts to a create customer deposit. |
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