Shopify Error Code: unique_cust_id_reqd, Error Message: 'Failed while creating customer. A customer record with this ID already exists...'

Data Flow: Shopify Customer to NetSuite Customer Add/Update

Error Code: unique_cust_id_reqd

Error Message: 'Failed while creating customer, message:A customer record with this ID already exists. You must enter a unique customer ID for each record you create. To correct this record, click back and enter a new customer ID in the Customer field. Then, click Submit.'

Reason: A Customer record with the same First and Last Name already exists in NetSuite.

Resolution:

There are multiple ways to resolve this error.

One way is to enable the NetSuite 'Auto Generate Numbers' feature for Type Customer.

1. In NetSuite, go to Setup > Company > Auto Generate Numbers. Under Type, enable for the type Customer.
2. Then, go to integrator.io dashboard and open the Error dialog of the job.
3. Select the Job and click Retry to re-run the Order + Customer Import flow successfully.

An alternate way is to go to Shopify and change the Customer record details on the Order to a different name.