When you sync Amazon orders to NetSuite if you're getting the "Failed to add Amazon Order" error message, there is a possibility that you are using the ASIN field as a lookup in the Amazon(MFN) Order to NetSuite Order Add flow.
To resolve this error,
- Go to Settings > Integration Flows > Order (MFN).
- Click the Edit Mappings icon of the "Amazon(MFN) Order to NetSuite Order Add" flow.
- In the Mappings screen, search for "OrderItem[*].SellerSKU", and replace it with "OrderItem[*].ASIN".
- Click the Gear icon of the same field. The Settings window appears.
- In the Settings window, from the drop-down list box, select Amazon Product ASIN and in the corresponding text area enter "{{#if OrderItem.*.ASIN}}{{{OrderItem.*.ASIN}}}{{else}}{{{OrderItem.0.ASIN}}}{{/if}}".
Note: If you're adding the above handlebar, it is recommended to add the item(internalid) mapping is added after the Quantity mapping. Be sure to disable the dynamic mode.
- Click Save.
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