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Configure an additional mapping to add custom details for Shopify refunds and cancellation

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2 comments

  • Greg Hockley

    I'm using the standard NetSuite refund to Shopify refund (add) connector to pass refunds from NetSuite to Shopify. I have created a custom "Reason for refund" field in NetSuite which I'm trying to the corresponding refund reason in Shopify. Do you know which field I map this to in Shopify? I've tried refund.reason but this doesn't appear to work. 

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  • KHAISAR AHMAD QA Lead

    Hello Greg Hockley

    Thanks for reaching out to us. Actually "refund.reason" is not a valid field in Shopify refunds body. You can make use of the field "refund.note". There is already a mapping present in the flow, which you can make use of it, 

    Adding the Shopify refund details for your reference, 

    https://shopify.dev/api/admin-rest/2022-01/resources/refund#post-orders-order-id-refunds

    Thanks, 

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