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Shopify Error Code: invalid_key_or_ref, Error Message: Invalid price reference key -1

Data Flow: Shopify Order to NetSuite Order Add

Error Code: invalid_key_or_ref

Error Message: Invalid price reference key -1

Reason: 

Custom price levels are not turned on.  Item price level is set as a name field in integrator.io, instead of internal ID.

Resolution: 

  • Enable custom/multiple price levels in the company setup.
  • Look into the integrator.io settings for the order import.  The item price level is looking to export a name export field with a number in the export side.
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