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Shopify Error Code: invalid_key_or_ref, Error Message:'Invalid item reference key 1009 for subsidiary 1.'

Celigo Support
Updated

Data Flow: Shopify Order to NetSuite Order Add

Error Code: invalid_key_or_ref

Error Message: 'Invalid item reference key 1009 for subsidiary 1.'

Reason: 

Subsidiary of the Item does not match the subsidiary of the Customer.

Resolution:

Ensure that both the Item and Customer belong to the same Subsidiary

  1. In NetSuite, Navigate to Lists->Accounting->Items-. Find the Item with internal id "1009".
  2. Edit the Item Record, set the Subsidiary with internal id "1" and Save the Item Record.

Note: In order to find the Subsidiary with internal id "1", navigate to NetSuite -> Setup-> Company->Subsidiaries.

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    Steve Pierce

    Good morning Ken, Ref: 

    Hi Steve,

    As a reminder, we are awaiting a response in order to proceed with this ticket. Our latest reply is included below:

    I received this reminder - assume it is an automated message as we have a meeting scheduled for later today.

    I had a meeting with LastPass yesterday and still do not have an active account

    kind regards SP

     

     

     

     

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