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Shopify Order stuck on Order Import

Error Message: "Failed to add Shopify Order 'XXXX'Exported value is empty/undefined for the field:$shipping_lines_1.title" is being generated on order import.

Reason: The integrator app throws an error if an item does not require shipping since the field mapping for the Shipping Method is set to fail if a unique match is not found.

Resolution: A shipping line must be entered for the order. You can follow the steps below:

  1. Go to Flows > Order Import > select Field Mappings. 
  2. Look for the shipping_lines_1.title and click the gear-like icon for field settings.  mceclip0.png 
  3. Unmark the "Fail record" under the "Action to take if unique match not found". Instead, select the "Use custom default value" and set a default value that you want to use. mceclip1.png
  4. Update the Lookup Table as needed when entering in new shipping lines.