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  1. Celigo Help Center
  2. Integration apps
  3. Shopify – NetSuite
  4. Shopify and NetSuite orders and customers
  5. Troubleshoot order errors

Troubleshoot order errors

  • Error: Integration app syncing previously processed orders from Shopify to NetSuite
  • Failed to create customer deposits in NetSuite intermittently
  • Order flow erroring out when importing an order edit
  • Manual creation of order in NetSuite results in duplicate orders
  • Order failed to add in Shopify: Could not find a match for itemID
  • Shopify Order stuck on Order Import
  • Send Tax Code and Tax Rate info from Shopify to NetSuite
  • Shopify Error Code: invalid_key_or_ref, Error Message:'Invalid item reference key 1009 for subsidiary 1.'
  • Shopify Order Import SKU Lookup Error
  • Order imports fail if customer record with same ID already exists in NetSuite
  • Shopify Error Code: value_lookup_failed, Error Message: 'A mapping error occurred. Could not find "XXXX" in the "Name" field of the record type "item".'
  • Shopify Error Code: missing_static_lookup, Error Message: 'Could not find mapping in static lookup. { Source: paymentmethodLookup} { Key: direct}'
  • Shopify Error Code: Unexpected, Error Message: { [invalid_extension_response: Extension result doesn't contain the same number of elements as the request object.] name: 'invalid_extension_response', source: 'sc4n' }
  • Shopify Error Code: invalid_key_or_ref, Error Message: Invalid price reference key -1
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