Important: It is not recommended to create manual order records in NetSuite. Use the following flows to sync your records from Shopify to NetSuite:
- Shopify order to NetSuite cash sale (add)
- Shopify order to NetSuite sales order (add)
- Shopify order to NetSuite order (cash sale or sales order)
Issue:
Create manual sales order or cash sale record in NetSuite, irrespective of the Shopify Order to NetSuite Order/CashSale Add flow is enabled. This practice is not recommended as the Integration App checks details for the required information in the eTail tab.
Resolution:
If it is really necessary to create manual orders in Netsuite, make sure to add the following information in the eTail tab to avoid error or duplicates: eTail Order Id, eTail Channel, and Store
Note: The Shopify tab here is the Store. You need to make sure that Store ID and Store fields have values.