Description:
For the Shopify Order Import and Item Mass Update flows, the Integration App looks for the SKU of an item in NetSuite by searching for the SKU in the ItemID field. The following error may occur when more than one match is found: "A mapping error occurred. More than one match for "[["itemid","is","OZ-SE-VCA-
This is a NetSuite issue where the ItemID and Vendor code match and the search returns all the items. In this example, NetSuite returns two results.
Resolution:
To resolve this issue, use the Name (Internal) in the mapping for the SKU.
- Go to Flows > Order.
- Click the
Field Mappings icon in line with Shopify Order to NetSuite Order Add. - Select the gear-like icon
for field settings and do the following:
- Click Save.
Comments
1 comment
We are still having the same issue "A mapping error occurred. More than one match for "[["itemid","is","xxx-xxx-xx"],"AND",["isinactive","is","F"]]" for the record type "item".' and we have the following as out look up filter expression - [["nameinternal","is","{{line_items[*].sku}}"],"AND",["isinactive","is","F"]] which is the solution that was posted, however this is not resolving the issue.
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