Articles in this section

Reconciling Partially Applied Transactions

Celigo Support
Updated
  1. Navigate back to Cash App Batch by clicking on the hyperlink as shown below.
  2. Navigate again to Cash App Manager Transactions tab and locate a line with a Status of Partially Applied.
  3. For that row, click on the ID number, not Edit, as shown below.
  4. Navigate to the Cash App Invoices tab. Are there multiple invoices for the payment? Is one or more matched, and one or more unmatched?
  5. In the example above, one invoice is paid and the other is not.
  6. To fix this, click on the Native Transactions tab, and edit the payment that was created. Here, because we were able to identify the customer, we will be able to see all open invoices for the customer. We can now apply it to the remaining invoice (assuming it is the correct one) and save.
  7. Return to the transaction (by selecting the Cash App Manager Transaction menu or going back in your browser). Here, you can see that the transaction has changed to Applied.