Issue: An Order is not going through NetSuite. The error showing in integrator.io is that 'there are Multiple Matches for that item'.
This is a NetSuite issue that occurs when an Item's name and Vendor code match. The NetSuite search returns all the items.
Error message: "More than one match for "[["itemid" ..."
Reason: Item Name matches Vendor code. Look under the vendor tab.
Solution: Go to the Edit the search > Criteria Tab > Standard Sub tab and remove ‘Name’ and use this field instead: ‘Name (Internal)’. This will exclude results with the same Vendor Code.
Search Criteria Filters Reference:
Comments
The article is 3 years old, but our current version of the Shopify Netsuite Integration App is getting the same error "More than one match for "[["itemid" ..." in the rare case where we have a Item Vendor code that matches the Item Name (SKU) on a different SKU.
Can you please explain Edit the Search > Criteria tab? I assume this setting is in Netsuite?
The link to Suite Answers redirects to our Netsuite home page.
Jolyon Blazey - Yes the setting is in NetSuite, added a screenshot and updated the doc link. Thanks for posting!
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