Data flow: NetSuite matrix item to Shopify product (add or update)
Error code: shopify_matrix_item_export_error
Error message: “Unable to export the matrix item #$##$ because the linked matrix children items might not have one of the following required criteria details: \n– Variation Theme and Variation Options \n– eTail Channel, Shopify Store \n– eTail Shopify Item ID map\n For more information, see <a href= ‘https://docs.celigo.com/hc/en-us/articles/228223407’ target=’ _blank’>Export matrix items from NetSuite to Shopify</a>”
Reason: The flow displays an error if any of the specified settings or criteria are either omitted or not met during the configuration of the matrix item.
Resolution: Ensure that the following settings are in place while configuring a matrix item, within the Shopify-NetSuite app.
Parent item configuration
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In NetSuite, create either an inventory item or a non-inventory item.
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Under the eTail tab, check the IS VIRTUAL PARENT and IS VIRTUAL Variation checkboxes.
- Select the Etail channel as Shopify.
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Under the Shopify tab, enable the variation theme, stores, and product visibility.
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Under the Matrix tab, select the associated variation theme option.
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Refer to the variation theme configuration.
Note: The matrix tab has the following fields: Name and Field ID. To check the Field ID, click on the field name. If you are unable to see the ID, go to Settings > Set Preferences > SHOW INTERNAL IDs.
Child item configuration
- In NetSuite, create either an inventory item or a non-inventory item.
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Under the Primary information tab, fill in the SUBITEM OF by mapping the name of the primary item.
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Under the eTail Tab, only enable the IS VIRTUAL Variation checkbox.
- Select the Etail channel as Shopify.
- Under the Shopify tab, select the variation theme, stores, and product visibility as shown in the following screenshot.
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Under the Matrix tab, select the associated variation theme option.
Note: Ensure that the variation theme selected for both the parent and child items is the same.
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Ensure that you follow the NetSuite saved search criteria as detailed below; refer to the screenshot for guidance.
The following screenshot displays the Results criteria:
In case you are using images, include the following criteria:
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In the Shopify - NetSuite app, go to Settings > Product > check the Enable virtual variations checkbox.
By following the steps outlined above and configuring the settings accordingly, the results should match those displayed in the provided screenshot.
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