In the Cash Application Manager dashboard, the transactions are loaded into a table. A visual chart is provided, enabling you to navigate the transactions by category: Unapplied, Unidentified, Partially Applied, Applied. Select the transactions (Transaction Number column) to open the records in NetSuite.
An Unapplied case is one in which the customer is identified with the payment, but the invoice for which the payment was made is not identified. In such as a case, a payment is created for such a customer, but invoices are not linked. To resolve this, the invoices need to be linked to a new invoice, and the status is changed to apply automatically. Payment is also updated with the new invoice that was linked.
If the customer sent a remittance email for this payment and Email Remittance is set up, CAM can match the email to the payment and apply its invoices. Before you fix the payment manually, check the Email remittances view on the dashboard. See Review email remittances on the Cash Application Manager dashboard.
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