Note: We’ve renamed our SmartConnectors to Integration Apps.
Creating a Zendesk Ticket for a new Organization and a new User within the Organization.
The integration dashboard shows three records being exported successfully.
The record appears in NetSuite as a new case. The Organization is also created as a Customer and a new Contact is created for the user. This user and organization did not exist in NetSuite before.
Showing the updated priority of a ticket synced with NetSuite Case
The record in NetSuite
Click View to see the message