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Troubleshoot sign-in

Saikumar Rachamalla
Updated

If you're having trouble signing in to the Celigo platform, use this article to troubleshoot the issue. Start by confirming you're using the correct data center URL, then follow the steps for your authentication method: basic (username/password) or single sign-on (SSO).

Note

integrator.io runs in two data centers, each with its own login URL. If you cannot log in, first confirm you are signing in to the data center where your account was provisioned. A region/URL mismatch is a common cause of login failures.

  • US (NA) accounts: log in at integrator.io.
  • EU accounts: log in at eu.integrator.io.

Basic (username/password) authentication

Use the following steps to sign in to the Celigo platform:

  1. Verify that you correctly entered your email address in the Email setting. If you don't know which email address to use to sign in, contact your account administrator.
  2. Verify that you correctly entered your password in the Password setting. Click Forgot password? if you do not remember your password.

If the above steps don't work, contact Celigo Support.

Single sign-on (SSO) authentication

If your account requires you to authenticate through SSO and you are unable to sign in:

  • Verify that your SSO provider is correctly configured and operating as expected. Check the server status of the IDP that provides your SSO service.
  • Verify that SSO functionality for your account is correctly configured in the Celigo platform.
  • Verify that your certification is not expired.

If your account allows (but does not require) you to use SSO to authenticate:

Append your US or EU sign-in URL with ?manualMode=true; or, if your sign-in URL already contains query parameters, append it with &manualMode=true.

  1. The US sign-in URL is https://integrator.io/signin

    The EU sign-in URL is https://eu.integrator.io/signin

Examples

https://integrator.io/signin?manualMode=true

Or, if your sign-in URL already contains one or more query parameters

http://integrator.io/signin?application=concur&manualMode=true
https://integrator.io/signin?application=shopify&manualMode=true

And then sign in with your username and password.

Note

Your account must allow basic (username/password) authentication to use manual mode bypass.