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Troubleshoot sign-in

Tom Santiago
Updated

Basic (username/password) authentication

Use the following steps to sign in to the Celigo platform:

  1. Verify that you correctly entered your email address in the Email setting. If you don't know which email address to use to sign in, contact your account administrator.
  2. Verify that you correctly entered your password in the Password setting. Click Forgot password? if you do not remember your password.

If the above steps don't work, contact Celigo Support.

Single sign-on (SSO) authentication

If your account requires you to authenticate through SSO and you are unable to sign in:

  • Verify that your SSO provider is correctly configured and operating as expected. Check the server status of the IDP that provides your SSO service.
  • Verify that SSO functionality for your account is correctly configured in the Celigo platform.
  • Verify that your certification is not expired.

If your account allows (but does not require) you to use SSO to authenticate:

  1. Append your US or EU sign-in URL with ?manualMode=true; or, if your sign-in URL already contains query parameters, append it with &manualMode=true.

    • The US sign-in URL is https://integrator.io/signin
    • The EU sign-in URL is https://eu.integrator.io/signin

    Examples

    https://integrator.io/signin?manualMode=true

    Or, if your sign-in URL already contains one or more query parameters

    http://integrator.io/signin?application=concur&manualMode=true
https://integrator.io/signin?application=shopify&manualMode=true
  2. Sign in with your username and password.

Note

Your account must allow basic (username/password) authentication to use manual mode bypass.