This article provides a comprehensive troubleshooting guide for resolving common Celigo sign-in issues, offering step-by-step solutions for credential rejections, account lockouts, multi-factor authentication (MFA) failures, single sign-on (SSO) errors, and user permission limits. By clearly pairing specific causes with actionable resolutions, it delivers immediate value to both end-users and account administrators by reducing support ticket volume, minimizing workflow downtime, and ensuring secure, uninterrupted access to integrator.io.
Your credentials are rejected at the sign-in page
Cause: You're at the wrong regional domain, or the email address or password is incorrect.
Resolution: Check the URL against the table in Choose your regional domain. If the region is right, re-enter your email address, or select Forgot password? to reset your password. If you don't know which email address your profile uses, ask your account administrator.
Your account is locked
Cause: Ten consecutive unsuccessful sign-in attempts with the same email address lock the account for roughly seven minutes.
Resolution: Wait seven minutes, and then sign in with the correct credentials or reset your password with Forgot password?.
Your MFA code is rejected or you no longer have your authentication device
Cause: The authenticator app is out of sync, the device is lost, or MFA was set up before the account owner completed their own MFA setup.
Resolution: Ask your account owner or administrator to reset your MFA (Account > Users > Actions > Reset MFA), and then sign in and set up MFA again. If you are the account owner or an administrator and no one else can reset it, contact Celigo Support; you'll be asked to verify your identity. See Set up MFA for your account.
Your account requires SSO and SSO fails
Cause: Your identity provider is unavailable, the SSO configuration in integrator.io doesn't match your identity provider, or the identity provider's certificate has expired.
Resolution: Ask your account administrator to check the identity provider's status and the SSO settings under Account > Security. If SSO is required for you, you can't sign in another way until it's restored. If the account owner has turned on Require SSO for account owner and SSO is down, the owner must contact Celigo Support to regain access. See Require SSO for the account owner.
Your account allows SSO but you want to sign in with a password
Cause: SSO is optional for your user, so the manual sign-in page is available.
Resolution: Add ?manualMode=true to your regional sign-in URL — for example, https://eu.integrator.io/signin?manualMode=true. If the URL already has a query parameter, add &manualMode=true instead. Manual mode isn't available when SSO is required for you.
You're signed in but see an invalid access error
Cause: Your permissions in the account don't include the action you tried. An account owner or administrator assigns each user Manage, Monitor, or custom permissions for the account or for specific integrations.
Resolution: Ask the account owner or an administrator for the permissions you need. See Manage user roles & permissions to an account.