You may see the error "Celigo Product Bundle not installed in NetSuite. Please install and try again" during setup or verification of a new integration. This error may appear even if the Celigo Product Bundle is already installed in NetSuite.
Error message: “Celigo Product Bundle not installed in NetSuite. Please install and try again.”
Reason: The error typically occurs if the Celigo NetSuite Connector Utility Restlet script is not in the correct deployment state (i.e., not marked as "Released" or not deployed).
Resolution:
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Log in to NetSuite: Log in to the NetSuite account that is connected to the integration where you're facing the issue.
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Navigate to Script Deployment
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Go to: Customization > Scripting > Scripts
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In the Filters > Type, search for: Celigo NetSuite Connector Utility
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Locate the script and click View to open it.
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Check Deployment Status
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In the script record, go to the Deployment sub-tab
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Verify that:
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The Deployed checkbox is selected
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The Status is set to Released
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Once corrected: Retry the integration setup or refresh the bundle verification process. If the script is correctly deployed and in a Released state, the error should no longer appear.
Note
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This issue usually arises during new integration setup.
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Always ensure the Celigo Product Bundle is installed and properly configured (including scripts and deployments).
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