Note: We’ve renamed our SmartConnectors to Integration Apps.
The Zendesk Tickets to NetSuite Support Cases flow can sync Comments and Internal notes associated with the Ticket as Messages in the Support Case. This is an optional setting and can be turned off.
Note: Messages associated with NetSuite Support Cases are not synced to Zendesk as Zendesk API does not support creating Comments in Tickets.
Attachments sync is not supported between Zendesk Tickets and NetSuite Support Cases.
Flow with screens
Creating a public comment and a private note in Zendesk.
Check the settings and run the flow from the Integrator panel.
The status of the flow is shown in the dashboard.
The comments are synced to NetSuite ticket messages.
Create Zendesk Organization and User (if non-existent) while syncing NetSuite Support Case
In this example we create a new NetSuite case associated with a New Customer and New Contact
The record in Zendesk