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Zendesk Authentication Error Received When Uploading Data

Celigo Support

Updated December 14, 2020 06:59

Problem: Error received when trying to upload data. {"error":"Couldn't authenticate you"}

Solution: Update the login method setting to ensure that Password Access is set to "Enabled". Login to Zendesk and go to Admin>Channels>API and ensure that Password Access is set to "Enabled".