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Mapping a Drop-Down Box on a Zendesk Ticket to a Drop-Down Box on a NetSuite Support Case

Celigo Support

Updated December 14, 2020 06:58

Problem: What is the process for mapping a drop-down box on a ZenDesk ticket to a drop-down box on a NetSuite support case?

Solution: Use Static lookup field mapping type, which allows you to perform a value-to-value mapping from the Case Status drop-down list in Zendesk. Use Static Lookup to map NetSuite field "Status". Instead of Status Name you will have to use tags since Zendesk only exports tags NOT labels/display names.

Go to Zendesk Settings > Ticket Fields > Click on Custom field ID number.
Click "Show Tags". (Same mapping as Static Lookup option when mapping drop-down fields).