If you are using a user event script on a NetSuite custom record to create a NetSuite support case, we recommend that you use a scheduled flow to run your script.
- In NetSuite, navigate to your Support case record type > Execution context has suitelet and mass update
- In Netsuite, trigger the mass update for the NetSuite support case.
- In NetSuite, confirm in your Script log > Execution logs that the case was updated
- In NetSuite, verify that the Zendesk ticket field has been populated. Note that for Celigo Bundle 80381, we do not set or modify the Zendesk ticket ID field on the NetSuite support case for either of our user events: Celigo Zendesk Message Sync, Celigo Zendesk Sales order and RMA.