Data Flow: NetSuite Customer Financials to Zendesk Organization
Error Message:
{"error":{"title":"Invalid attribute","message":"You passed an invalid value for the id attribute. Invalid parameter: id must be an integer from api/v2/organizations/update"}}
Reason: When Zendesk ID exceeds more than 12 characters then Zendesk ID returns the value of ############## instead of the correct value.
Resolution:
To get the correct value, update the NetSuite saved search.
- Login to integrator.io.
- Navigate to the Zendesk Support - NetSuite integration app tile.
- Go to the NetSuite Customer Financial to Zendesk Organization flow, click Export.
- In the Search internal ID, click on () icon and it will navigate you to the Netsuite saved search.
- On the Saved Transaction Search page, click Results.
- Update the Field and Formula in Netsuite saved search as below:
- Field: Formula (Text)
- Formula: {customer.custentity_celigo_znc_zendesk_id}
- Click Save.
- Now, go to the integrator.io dashboard and view the error dialog.
- Click Retry to re-run the flow successfully.
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